FAQ
Ordering custom tote bags: questions we get every week
These are the questions buyers send us most often through the quote forms and the chat, answered once. If yours is not here, call or email and a person who knows the catalog will answer it.
Frequently asked questions
- What is the minimum order?
- Every product has its own minimum, set by the supplier and shown as the first quantity in the price table on its page; across the tote catalog the typical figure is 100 pieces. Corporate account clients order any quantity with no order minimum. New non-corporate orders start at $1,000.
- Can I buy just one, or a handful?
- No. We are a business-to-business supplier and every order is produced for that order. We do not sell single retail units, and we do not stock replacement parts for retail products.
- How long does production take?
- Stock tote styles typically go into production in 5–10 business days after proof approval, then ship by ground or express. The exact figure for each product is in its Order details. Rush production is available on many items in this range. Rush is defined per product and is often free.
- Do you send a proof first?
- Yes. Every order gets a free digital proof showing your logo at the actual imprint size on the actual product. Nothing is produced until you approve it.
- What artwork do you need?
- Vector files reproduce best: AI, EPS, SVG or a PDF with live type. A logo pulled off a website will not enlarge cleanly to a 10" print panel. If raster is all you have, send it and we will tell you whether it will hold, or clean it up.
- Do you keep our artwork on file for a reorder?
- Yes. A reorder with the same artwork is not charged setup again. Reply to your original order email or tell us the company name and we will find it.
- Can we order bags blank?
- Yes. Any product can be ordered blank, at the same minimum as the decorated version.
- How much do extra logo colors or a second location cost?
- It depends on the supplier and the decoration method, so there is no single price. The product page shows the setup charge; the quote lists every extra charge before you approve anything.
- Is the product in stock?
- Stock is confirmed within one business day of your quote request, because supplier inventory changes daily.
- How do we pay?
- By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client after that.
- Do you offer nonprofit or school pricing?
- There is no separate price list. Send a quote request with the quantity and we will price it.
- What happens after we order?
- Your account manager handles everything by email: the quote, the proof, the payment link and the shipping details. Our team works continental US hours, 6am to 5pm Pacific.
- Do you ship outside the US?
- We ship across the United States as standard. For Canada and other countries, ask for a quote with the delivery address and we will confirm options and costs.
Still have a question? Call 800-827-2630 or email orderdesk@brandeditems.com.